1. Your statutory rights

Our services come with the consumer protections that cannot be excluded under the law where you live. If there is a major failure with the service (for example, you can't use it after paying, or the content is significantly different from its description), you are entitled to a refund or another remedy. Nothing in this policy limits those rights.

2. No refunds for personal reasons

The Single Pass (US$19.99) and the 30-Day Pass (US$30) are digital content you can use as soon as you pay. Before buying, you can use all the system charts and results for free to decide whether you need an AI deep reading.

All plans are priced in US dollars (US$). If you pay with a card in another currency, your bank converts it at the day's rate and may charge a currency conversion fee; the checkout page shows the exact amount.

Healing is charged separately: the "7-Day Healing Trial" and "30-Day Healing" give unlimited conversations during their validity, at the price shown on the payment page. Before buying you can chat for free 10 times a day to see whether it suits you. Healing plans and AI reading plans do not include each other.

We do not give refunds for personal reasons, such as a change of mind, being unhappy with a reading's conclusions, buying by mistake or not using a pass within its validity period.

No plan renews automatically; you will not be charged again when it ends.

3. If something goes wrong with the service

If the AI fails to generate a reading (and the free system result is shown instead), no credit is used. If the healing AI can't be reached and only a basic supportive reply is given, it doesn't count towards your daily free messages. Crisis detection, support and helplines are always free and never counted.

If a technical fault on our side means you have paid but can't use the service, or a reading was counted but you didn't receive it, we will restore the reading. If we can't fix the problem, or it is a major failure, we will refund you in line with applicable consumer protection law.

4. How to request a refund

Email us at support@mettae.com with the email address you registered with and the date and time of your order. We will deal with your request within 5 business days. Refunds are returned to your original payment method; how long they take to arrive depends on your card issuer.